Pwnie Express Product FAQ

Frequently Asked Questions

 

Do Pwn Products come with a hardware warranty?

With the exception of the Pwn Appliance, which carries a one-year hardware warranty, all new Pwn products carry a 90-day hardware warranty from the date of purchase.  If the purchase is a “Floor Model” (i.e. used), these products carry a DOA warranty only.

 

What technical support is available?

All Pwn products come with FREE technical support during the first thirty-days from the initial date of purchase.  After thirty-days, the ability to obtain technical support requires a subscription to “Pwnie Care”.

 

What is “Pwnie Care”?

Pwnie Care is available as an annual subscription and entitles customers to receive the following benefits:

 

  • Telephone and email support for product installation, configuration, and basic operation, Monday-Friday, 9am to 5pm Eastern Time (US), excluding major U.S. holidays, for current product version only
  • Online access to 24×7 Support Center, providing product-related support articles & FAQ’s
  • Online access to 24×7 Community Support Forum
  • Free updates (both minor and major), as available, via Internet
  • Opportunity to attend open, customer only, monthly web-based introductory sessions
  • Opportunity to purchase Pwnie Training at discounted rates
  • Email notifications of available upgrades and updates for supported product revisions, technical bulletins, add-ons & complimentary products
  • Priority S&H and preemptive product replacement
  • The Pwnie Express Messenger digest

What are the major U.S. holidays?

New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day

 

What is the URL to the Support Center or to read product-related support articles?

The Support Center is available at http://support.pwnieexpress.com

 

What is the email address to submit technical support requests?

You can submit an email to request support via the Support Portal at http://support.pwnieexpress.com/customer/portal/emails/new or you can send an email to support@pwnieexpress.com. Whichever method is used please be sure to include the serial number of the device and the date of purchase.

 

What is the phone number to call to request technical support?

Call our main number at 855-793-1337, select option 3 for Support and one of our system engineers will be glad to help.  If no one is available, please leave your name, phone number, the serial number of the device and a basic description of the issue.

 

What support is available if Pwnie Care is not purchased?

After thirty days since the date of purchase, customers who choose not to purchase Pwnie Care are limited to the following benefits:

 

  • Online access to 24×7 Support Center, providing product-related support articles & FAQ’s
  • Online access to 24×7 Community Support Forum
  • Free updates (minor only), as available, via Internet
  • The Pwnie Express Messenger digest

 

Does Pwnie Express offer free versions of their products?  How do I get one?

As our way of saying “Thank you” to the community, Pwnie Express is pleased to offer a “Community Edition” for each the following products:

 

  • Pwn Plug Elite
  • Pwn Pad (on the Nexus 7 2012)
  • Pwn Pad 2014 (on the Nexus 7 2013)
  • Pwn Phone (on the Nokia N900)
  • Pwn Phone 2014 (on the Nexus 5 2014)

 

What is the difference between the “Community Edition” and the commercial (paid) versions of these products?

There is no difference with the software itself.  Hence, if you already own the hardware, you are familiar with Linux, you’re feeling adventurous, and you accept the disclaimer.  You can follow the installation instructions to re-image your device to turn it into a Pwn Product.  However, you will still need to purchase the adapters to obtain full-functionality.

 

Where can I purchase the adaptors for use with a “Community Edition”?

Please visit our Accessories page at http://store.pwnieexpress.com/product-category/accessories/

 

If building a Pwn Pad or Pwn Phone, you will want to purchase the TP-Link USB Adaptor, Bluetooth USB Adaptor, and USB-to-Ethernet Adaptor.  In addition, you will also need a MicroUSB OTG cable, which is currently not available from our site.

If building a Pwn Plug Elite, you will want to purchase the TP-Link USB Adaptor, Bluetooth USB Adaptor, and Unlocked 4G/GSM Adaptor.

 

What happens if I have problems installing the “Community Edition”?  What happens if I “brick” my device? Where can I obtain support for the “Community Edition”?

We’re sorry, but Pwnie Express cannot provide technical support to users of “Community Edition” software.  To do so would be unfair to our customers, who have a commercial (paid) version.  However, support for allCommunity Edition” software is available from the user community itself.  Please visit the Community Support Forum at http://w11.zetaboards.com/Pwnie_Express. In addition, you can read product-related support articles by visiting our Support Center at http://support.pwnieexpress.com

 

What is NAC Bypass?  Which Pwn Products support this feature?

Using the second network interface, the Pwn Plug Elite, the Pwn Plug R2, the Pwn Plug R3, and the Pwn Pro are capable of bypassing Network Access Controls (NAC) on wired networks through transparent layer-2 bridging and a bit of scripting wizardry provided by Skip Duckwall.

 

What software tools are installed on Pwn Products?

All Pwn Products are built with Pwnix, which is a Linux distribution based upon the Kali Linux project.  Pwnie Express products based upon Kali include a full suite of the 100+ top open source pentesting tools, covert tunneling software, and the web-based Pwnie UI to simplify deployment.

 

Is it possible to add software to the Pwn Products?

Absolutely!  All Pwn Products provide you with full root access.  You can install software packages via the included package management tools, or compile your own from source (C compiler is standard on all devices).

 

 

 

 

 

 

Pwn Pad 2014 Community Edition Now Available

Pwn Pad 2014 Community EditionYes, it’s true! You’ve all (mostly) been waiting patiently and now the Pwn Pad 2014 community edition is available for download. You can find it here on our Downloads page.

Installation Instructions

You can download the installation instructions in PDF form or follow them here:

What you’ll need:

  • A computer running a Linux­based operating system (Ubuntu 12.04 recommended)
    NOTE: Using a virtual machine is not recommended due to Nexus 7 USB host mode compatibility limitations.
  • The following Nexus 7 tablet model:
    2013 edition Nexus 7 tablet (32GB, Wi­Fi + LTE Mobile data, Model K009)
    This can be purchased directly from Google Play:
    https://play.google.com/store/devices/details/Nexus_7_32GB_Black_Wi_Fi_Mobile_data_unlocked?id=nexus_7_32gb_2013_lte
  • A micro­USB OTG to USB 2.0 adapter
    (We recommend: 
    http://www.newegg.com/Product/Product.aspx?Item=9SIA0PG06U1118)
  • A TP­Link TL­WN722N USB adapter (for 802.11 wireless pentesting)
  • (Optional) A SENA UD100 industrial Bluetooth USB adapter (for Bluetooth pentesting)
  • (Optional) A USB­to­Ethernet adapter (for pentesting wired networks)
  • (Optional) Velcro for attaching accessories to the back of the Nexus 7

Download the Installation Package

If you haven’t done so already, the Pwn Pad 2014 installation package can be downloaded from here:
http://store.pwnieexpress.com/support/downloads/

Extract the package & run the installer script

Note: All below instructions assume you’re using a Debian Linux­based host computer (Ubuntu 12.04 recommended). Using
a virtual machine is not recommended due to Nexus 7 USB host mode compatibility limitations.

  1. Install the “adb” and “fastboot” packages onto your Linux host computer:
    $ sudo add-apt-repository ppa:nilarimogard/webupd8
    $ sudo apt-get update
    $ sudo apt-get install android-tools-adb android-fastboot-tools
  2. Untar the Pwn Pad 2014 installation package:
    $ tar xvf pwnpad-2014_image.tar.xz
    $ cd pwnie_img/
    $ chmod +x imagev2.sh
  3. Attach the Nexus 7 to your Linux host computer with the stock Nexus 7 micro­USB cable. Do NOT use any USB extension cables, USB hubs, or any additional adapters.
  4. Hold the Nexus 7 power and volume­down buttons simultaneously to boot into Fastboot mode.
  5. From your Linux host computer, run the following command to initialize the adb server:
    $ sudo adb start-server
  6. Run the Pwn Pad image installation script:
    $ sudo ./imagev2.sh
  7. Follow the onscreen step­by­step instructions from the script.

Community Edition Support

Pwn Plug / Power Pwn updated to 1.1.3

We’re back from Vegas in (mostly) full force, and wanted to let you know we’ve released an update for the Pwn Plug and Power Pwn, 1.1.3:

  • Fixes the security issue originally reported by Wesley McGrew at Defcon 21. This is an issue with the PlugUI not properly sanitizing data from the network. This release adds santization.
  • Fixes the updating of the Metasploit framework to pull directly from Pwnie Express.

You can find details on how to obtain the patch from the downloads page.

Announcing the Pwn Plug R2!

Today we’re very proud to announce a new product, the Pwn Plug R2.

This brand new release builds on the massive success of the Pwn Plug Elite, and brings with it a number of customer-requested features.

Ars Technica says it best: “inside, it’s really a Linux-powered NSA-in-a-box, providing white hat hackers and corporate network security professionals a “drop box” system that can be remotely controlled over a covert Internet channel or a cellular data connection.”

Hardware-wise, we have great news: no more external dongles for dual-ethernet or wireless! The R2 has onboard high-gain wireless and dual-ethernet, external high-gain Bluetooth, 4G/GSM cellular, and more builtin storage.

This release also brings the newest version of our Pwnix software to the device as well, allowing the system to be updated easily, and laying the groundwork for integration with other Pwnie Express products.

We’ll be at Black Hat and DEFCON all week showing it off, stop by, say hello, and take a look at the R2!

Click here to see the full specs for the Pwn Plug R2.

 

UPDATE: Yep, we’ll absolutely still be supporting the original Pwn Plug via the regular support channels.