Total customer experience isn’t just about GUIs. It’s about every single touch – and the ease with which a customer can access honest and reliable information, product, people, and support. To get it right takes focus at every level of the company. Leadership, Sales, Development, QA, Finance, Operations, and Support all need to think about […]
About Aaron Kless
This author has yet to write their bio.Meanwhile lets just say that we are proud Aaron Kless contributed a whooping 2 entries.
Entries by Aaron Kless
I have been off the boat (former submariner) for a few years now, but every now and again I find myself browsing the U.S. Navy’s public website to see who got promoted and to check out the new policies heading to the fleet. Last week, I saw a NAVADMIN, (a formal Navy Administration Memo for […]